Shipping Policy

Order Processing

All orders are processed and prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day. Processing times may be slightly longer during holidays, promotional events, or periods of high order volume.

Estimated Delivery Time

Once your order has been shipped, the estimated delivery time is 6–12 business days.

The total estimated time from placing your order to receiving it is approximately 7–15 business days.

Delivery times are estimates and may vary depending on the destination, customs clearance, weather conditions, local postal services, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation containing your tracking number.

Please allow up to 48 hours for the carrier to update the tracking information.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you need to correct your shipping address. Address changes cannot be guaranteed after an order has been processed or shipped.

We are not responsible for packages delivered to an incorrect address provided by the customer.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Any applicable customs fees or import charges are the customer’s responsibility and are not included in the product price or shipping fee.

Delayed, Lost, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact our customer support team through the contact page on our website.

Include your order number and relevant information so we can review the issue and assist you as soon as possible.